Privacy Policy

GloWebMark informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.GloWebMark.com

Definitions

Service is the https://www.GloWebMark.com website operated by GloWebMark Inc.

Personal Data. Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data. Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller. Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers). Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User). Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number

Use of Data

GloWebMark Inc. uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), GloWebMark Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

GloWebMark Inc. may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • To comply with the law

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country where the data protection laws may differ than those from your jurisdiction.

Disclosure Of Data

Legal Requirements

GloWebMark Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of GloWebMark Inc.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
  • To Process payment with our trusted third party payments providers

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Refunds and Compensations

The placements/content will be guaranteed 99% and in case the placement went down for any reason (beside violating Google guidelines) the client will be compensated by doubling the down time.

Any disapproved or under review case(s) by Google will be compensated by adding the down time.

Any changes to the campaign details can be approved by GWM as long as it is within the same budget.

In case of not delivering the campaign within the activation period, the client has the right to ask for a full refund.

Any spent amounts on sponsored ads on the client’s behalf will not be refunded.

The campaign cannot be renewed without the client’s written approval.

The campaign can be put on hold for a maximum period of a month by sending an email to GWM’s account management team.

Cancellation & Refund Policy

1. Right to Cancel Before Work Commences

If GWM has not yet commenced the agreed scope of work, including but not limited to:

  • Discovery session
  • Marketing strategy
  • Campaign planning
  • Creative concepts
  • Website wireframes
  • Graphic design
  • Media production
  • Content creation
  • Google Ads setup
  • Social media calendar
  • Any deliverable or work product

the Client may request cancellation and shall be entitled to a 100% refund of any amounts paid.

For the purposes of this Agreement, work shall be considered “commenced” once GWM has started allocating resources or producing any project-related work.

2. Cancellation After Work Has Commenced

Digital marketing, creative production and consulting services require significant planning, intellectual property, creative development and staff allocation before any final deliverables are published.

Accordingly, once work has commenced, refunds shall be calculated according to the amount of work completed, production costs incurred and professional hours consumed.

Before processing any cancellation request, GWM will first attempt to resolve the Client’s concerns through one or more of the following solutions:

  • Assigning a different Account Manager
  • Assigning a different Graphic Designer, Video Editor, Photographer, Videographer, Model or other project personnel
  • Revising or redesigning the creative materials
  • Revising the marketing strategy or campaign plan
  • Replacing the requested service with another GWM service of equal value within the remaining contract balance
  • Extending the campaign duration where commercially reasonable
  • Providing additional consultation sessions to achieve the agreed objectives

Only if these alternatives do not resolve the issue may the Client proceed with cancellation.

3. Refund Schedule

Stage 1 – Before Strategy Delivery

If cancellation is requested after project commencement but before any campaign strategy, concepts, designs or deliverables have been shared with the Client:

Refund: 80% of the remaining contract value

GWM shall retain up to 20% as an administration, onboarding and project preparation fee.

Stage 2 – After Strategy or Concepts Have Been Delivered

Once GWM has provided any of the following:

  • Marketing strategy
  • Campaign ideas
  • Creative concepts
  • Content calendar
  • Website architecture
  • Wireframes
  • Branding recommendations
  • Google Ads strategy
  • SEO strategy
  • Social media plan
  • Business consultation
  • Creative presentations

the intellectual property has already been created.

Refund: The Client shall receive a refund only for the value of work that has not yet been completed.

Generally, GWM may retain between 30% and 60% of the total project value depending on the amount of completed work.

Stage 3 – Creative Production

Once production has commenced, including but not limited to:

  • Graphic design
  • Video editing
  • Photography
  • Videography
  • Animation
  • Copywriting
  • Website development
  • Software development
  • CRM implementation
  • AI automation
  • Landing pages

all completed work and production costs become non-refundable.

Any refund shall only apply to services that have not yet been performed.

Stage 4 – Advertising Campaigns

Once advertising campaigns have been launched or advertising budgets have been committed:

  • Google Ads
  • Meta Ads
  • TikTok Ads
  • LinkedIn Ads
  • Snapchat Ads
  • X (Twitter) Ads
  • YouTube Ads
  • Any third-party advertising platform

the following amounts are non-refundable:

  • Advertising spend
  • Platform fees
  • Media buying fees
  • Third-party service charges
  • AI platform costs
  • Stock images
  • Premium fonts
  • Licensed music
  • Software subscriptions purchased specifically for the Client
  • Domain registrations
  • Hosting fees
  • SSL certificates
  • Plugin licenses
  • Any third-party purchases made on behalf of the Client

4. Hourly Work Calculation

If cancellation occurs during an active project, GWM reserves the right to calculate the refundable balance based on:

  • Professional hours already consumed
  • Resources allocated
  • Production costs
  • Completed milestones
  • Intellectual property created
  • Third-party expenses

A detailed work summary may be provided upon request.

5. Intellectual Property

All concepts, campaign ideas, strategies, creative materials, drafts, designs, source files, documents, website structures, marketing plans, proposals, presentations and unpublished content produced by GWM remain the exclusive intellectual property of GWM until full payment has been received.

If the Client receives a partial refund, the Client shall not use, reproduce, publish, modify or distribute any partially completed work unless otherwise agreed in writing.

6. Website Development Projects

For website development projects:

  • Discovery and planning fees are non-refundable once completed
  • UI/UX designs become non-refundable after approval
  • Development milestones become non-refundable once completed
  • Purchased themes, plugins, APIs, hosting, domains and licenses are non-refundable

7. Monthly Social Media Management

For monthly management services:

Cancellation requests must be submitted at least 15 calendar days before the next billing cycle.

No refunds shall be issued for:

  • Published posts
  • Approved creatives
  • Scheduled content
  • Completed content calendars
  • Community management already performed
  • Reporting already completed

Unused future services may be credited or refunded at GWM’s discretion.

8. Google Ads & Digital Advertising

Advertising management fees become non-refundable once:

  • Campaigns have been researched
  • Keywords selected
  • Audiences created
  • Conversion tracking configured
  • Campaigns submitted for review
  • Campaigns activated

Advertising budgets paid directly to advertising platforms are never refundable by GWM.

9. Client Delays

If the Client delays providing approvals, content, branding materials, access credentials or required information for more than 30 consecutive days, GWM reserves the right to:

  • Place the project on hold
  • Reallocate project resources
  • Close the project
  • Charge reasonable reactivation fees

Such delays shall not entitle the Client to a refund.

10. Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control, including but not limited to natural disasters, internet outages, government actions, wars, pandemics, cyberattacks or failures of third-party service providers.

11. Final Refund Determination

Where this policy does not specify an exact refund amount, GWM shall determine the refundable balance reasonably and in good faith based upon:

  • Percentage of work completed
  • Professional hours invested
  • Resources allocated
  • Third-party costs incurred
  • Creative materials already produced
  • Milestones achieved

A written refund calculation shall be provided upon the Client’s request.

12. Dispute Resolution

Before either party initiates legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good-faith negotiations within thirty (30) days of written notice.

If no resolution is reached, disputes shall be governed by the laws specified in the Service Agreement.

13. Client Approval & Revision Policy

To ensure projects are completed within the agreed timeline, the Client agrees to review all submitted materials promptly.

Unless otherwise specified in the Service Agreement, each deliverable includes up to two (2) rounds of revisions. Additional revisions, redesigns, or changes requested after the included revision rounds may be subject to additional fees at GWM’s prevailing hourly or project rates.

A revision is defined as a modification to an existing approved concept and does not include creating a new concept, redesigning the project from the beginning, or changing the approved creative direction.

If the Client requests changes that significantly alter the originally approved scope, strategy, or creative direction, such requests shall be treated as a new project or a change order and may require a revised quotation, timeline, and additional payment.

14. Client Approval Timeframes

To maintain publishing schedules and campaign performance, the Client agrees to review and respond within the following timeframes:

Initial Draft

The Client shall have five (5) business days from the date of receiving the first draft to provide written approval or consolidated revision requests.

If no response is received within five (5) business days, the draft shall be deemed approved automatically, and GWM may proceed with publishing, production, implementation, or the next project phase without further notice.

Revised Materials & Remaining Content

For revised creatives, edited materials, remaining content calendar items, advertisements, website pages, videos, or any subsequent deliverables, the Client shall have three (3) business days to provide approval or revision requests.

If no response is received within three (3) business days, such materials shall be deemed approved and GWM may publish, schedule, launch, or otherwise implement the approved materials according to the agreed project schedule.

15. Consolidated Feedback

The Client agrees to provide all requested revisions in one consolidated response whenever reasonably possible.

Multiple separate revision requests submitted after revisions have commenced may be considered additional revision rounds and may incur additional charges.

16. Approved Deliverables

Any design, campaign, strategy, advertisement, website page, content calendar, video, or other deliverable that has been approved by the Client shall be considered final.

Subsequent requests to redesign, recreate, substantially modify, or replace an approved deliverable for reasons other than GWM’s error shall be treated as additional work and billed separately.

17. Scope Changes (Change Requests)

Any request outside the agreed scope of work, including but not limited to:

  • Additional social media posts
  • Additional graphic designs
  • New campaign concepts
  • Additional videos
  • Additional website pages
  • Additional advertising campaigns
  • Additional revisions
  • New languages
  • Additional integrations
  • Additional AI automation workflows

shall constitute a Change Request.

GWM will provide the Client with a quotation outlining any additional fees and revised timelines before commencing the requested work.

18. Client Responsibilities

The Client agrees to provide, in a timely manner:

  • Brand assets
  • Logos
  • Images
  • Product information
  • Pricing
  • Access credentials
  • Advertising platform access
  • Website access
  • Required approvals
  • Any information reasonably requested by GWM

Project timelines shall automatically extend for any period during which required information or approvals are delayed by the Client.

19. Project Suspension Due to Client Delay

If the Client fails to provide required information or approvals for more than thirty (30) consecutive calendar days, GWM reserves the right to:

  • Suspend the project
  • Reallocate assigned personnel
  • Adjust delivery timelines
  • Charge a reasonable project reactivation fee
  • Close the project if no communication is received within sixty (60) consecutive calendar days

Any work completed before suspension shall remain payable and shall not be eligible for a refund.

20. Posting Authority

Unless otherwise agreed in writing, GWM is authorized to publish approved or automatically approved content on the Client’s social media accounts according to the agreed content calendar.

Automatic approval shall apply solely for the purpose of maintaining the agreed publishing schedule and shall not relieve the Client of its responsibility to review submitted materials within the stated approval periods.

21. Limitation of Performance Guarantees

GWM provides professional marketing, advertising, media production, and consulting services based on industry best practices.

While GWM will use commercially reasonable efforts to maximize results, GWM does not guarantee any specific level of sales, revenue, leads, rankings, return on investment (ROI), follower growth, engagement, or advertising performance, as such outcomes depend on numerous factors beyond GWM’s reasonable control, including market conditions, competition, advertising platform algorithms, customer behavior, and the Client’s products or services.

22. Ownership of Working Files

Unless expressly included within the purchased package, editable source files, including but not limited to Adobe Photoshop (PSD), Adobe Illustrator (AI), Adobe Premiere Pro project files, After Effects project files, Figma files, website source code repositories, AI workflow files, and other production assets shall remain the property of GWM.

Upon full payment, the Client shall receive the final approved deliverables in the agreed output formats. Transfer of editable source files may be provided under a separate written agreement and may be subject to additional fees.

23. Termination of Ongoing Monthly Services

Either party may terminate any recurring monthly service by providing thirty (30) calendar days’ written notice.

During the notice period, GWM shall continue providing the contracted services unless otherwise agreed in writing.

The Client shall remain responsible for payment of all work performed, advertising spend incurred, third-party expenses, subscriptions, production costs, and approved services up to the effective termination date.

Termination shall not affect any outstanding payment obligations accrued before the termination date.

24. Payment Obligations

Unless otherwise agreed in writing:

  • All invoices are payable according to the agreed payment schedule
  • Project work may commence only after receipt of the required advance payment
  • GWM reserves the right to suspend services for overdue invoices
  • Project delivery dates shall automatically extend by the number of days payment remains outstanding
  • Delayed payments shall not entitle the Client to compensation, refunds, or discounts

25. Suspension for Non-Payment

If any invoice remains unpaid beyond the agreed due date, GWM reserves the right to:

  • Suspend ongoing work
  • Pause advertising campaigns
  • Disable website maintenance services
  • Delay future deliverables
  • Remove assigned project resources until payment has been received

Project timelines shall automatically adjust to reflect the suspension period.

26. Ownership of Advertising Accounts

Whenever reasonably possible, advertising accounts, business manager accounts, Google Ads accounts, Meta Business Manager accounts, social media accounts, Google Business Profiles, domains, and similar digital assets shall remain registered in the Client’s name.

Where temporary GWM-owned accounts are used for operational reasons, ownership or administrative access shall be transferred to the Client after all outstanding balances have been paid in full, where technically feasible.

27. Confidentiality

Both parties agree to maintain the confidentiality of all non-public business, technical, financial, marketing, customer, and commercial information exchanged during the course of the engagement.

Neither party shall disclose such confidential information to any third party without prior written consent unless required by applicable law.

This obligation shall survive termination of the Agreement.

28. Client Content and Legal Responsibility

The Client represents and warrants that all materials, trademarks, logos, images, videos, music, text, and other content supplied to GWM are owned by the Client or that the Client possesses all necessary rights, licenses, and permissions to use them.

The Client agrees to indemnify and hold GWM harmless from any claims arising from copyright infringement, trademark infringement, privacy violations, or other legal issues relating to materials supplied by the Client.

29. Third-Party Platforms

GWM shall not be liable for interruptions, delays, suspensions, account restrictions, policy changes, algorithm changes, or service outages caused by third-party providers, including but not limited to Google, Meta, TikTok, LinkedIn, YouTube, hosting providers, domain registrars, AI platforms, payment gateways, or software vendors.

30. Advertising Performance

Advertising performance depends on numerous factors outside GWM’s control.

Accordingly, GWM does not guarantee:

  • Sales volume
  • Revenue
  • Return on investment (ROI)
  • Number of leads
  • Conversion rates
  • Search rankings
  • Social media follower growth
  • Engagement levels
  • Website traffic

Any projections, forecasts, estimates, or performance expectations are provided for planning purposes only and shall not constitute contractual guarantees.

31. Limitation of Liability

To the fullest extent permitted by applicable law, GWM’s total aggregate liability arising out of or relating to any Service Agreement shall not exceed the total fees actually paid by the Client to GWM for the specific service giving rise to the claim.

Under no circumstances shall GWM be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of business opportunities, loss of goodwill, business interruption, or loss of data.

32. Intellectual Property Ownership

All concepts, marketing strategies, proposals, campaign ideas, creative direction, source files, unpublished materials, AI workflows, software code, website architecture, documentation, presentations, and production assets developed by GWM shall remain the exclusive intellectual property of GWM until all applicable fees have been paid in full.

Upon receipt of full payment, ownership of the final approved deliverables shall transfer to the Client, except for proprietary tools, templates, methodologies, software libraries, reusable assets, and other pre-existing intellectual property owned by GWM.

33. Independent Contractor Relationship

GWM acts solely as an independent contractor.

Nothing contained in this Agreement shall be interpreted as creating a partnership, joint venture, employer-employee relationship, agency relationship, or fiduciary relationship between the parties.

34. Governing Law and Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the laws of the jurisdiction specified in the applicable Service Agreement.

Before commencing legal proceedings, the parties agree to make reasonable efforts to resolve any dispute through good-faith negotiations for a period of thirty (30) calendar days following written notice of the dispute.

If no resolution is reached, either party may pursue any remedies available under applicable law.

35. Entire Agreement

These Terms and Conditions, together with the applicable quotation, proposal, statement of work, or Service Agreement, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, representations, and understandings relating to the services provided by GWM.

36. Electronic Acceptance

The Client agrees that acceptance of a quotation, proposal, invoice, purchase order, email confirmation, electronic signature, online payment, messaging application confirmation (including WhatsApp), or commencement of services shall constitute acceptance of these Terms and Conditions and create a legally binding agreement between the Client and GWM.